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Fast Service “Wows” Customers

Customers love things done quickly, but most only just hope for speedy service. Be fast in customer service without being careless, and you’ll make a powerful impression that will win you great favor. Speediness often costs nothing to deliver, and it can give your organization or work unit an edge that many competitors can’t match. Rushing too quickly can produce negative results, of course, but a delighted customer will deliver the word-of-mouth advertising every business covets. Consider how you can anticipate and eliminate the natural delay in fulfilling customers’ needs in your position. Witnessing your customer’s delighted response may be all the enthusiasm you need to brighten your day and even find renewed meaning in
your job.

Adapted from UTEAP Frontline June 2013

Categories: Uncategorized

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