Learning

Understanding employees’ top complaints

Poor communication is the No. 1 key complaint in the results of employee surveys that have been administered to respondents at work organizations.

Other problems ranking up there but not as high as communication complaints (which are mostly related to information flow from the top of the organization down) are a lack of:

  1. Recognition and praise
  2. Training and educational opportunities
  3. Flexibility in work schedules
  4. Authority given to employees. Having “more authority” is associated with a human need to want more control of one’s work in some fashion or form.

The key is avoiding feeling like a cog in a wheel. Target this sensation and you’ll be on the right track.

Consider how to improve communication, feedback and recognition, and offer ways to insert training and educational opportunities into your employees’ experiences at work.

Stumped when it comes to how to so? Create a peer advisory or brainstorming group to discuss the issues. You’ll be amazed at the ideas that will emerge from such an approach.

Source: UTEAP FrontLine Supervisor

Categories: Learning, Managers

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