The best argument for increasing one’s level of cultural sensitivity is to improve engagement of workers and their job satisfaction.
Gallup polling organization has maintained a rolling seven-day average of this index since first reporting on it several years ago. It stood at only 31% recently for workers in general, but if you add discrimination and lack of cultural sensitivity to the mix of reasons normally cited, this problem is compounded.
Improving cultural sensitivity is a professional responsibility, although larger organizations with training and education budgets can go about the task with more ease. To enhance your cultural competence (also referred to as cultural intelligence or “CQ,”) consider books such as David Livermore’s The Cultural Intelligence Difference.
Another helpful resource is ExecutivePlanet.com. This website describes virtually every aspect of business communication, family values, and the social customs of every country in the world.
Source: UTEAP FrontLine Supervisor (September 2015)