HealthSelect of Texas participants and eligible dependents can get care for some urgent conditions without leaving home or work.
Virtual Visits offer convenient, high-quality care when your primary care physician isn’t available, when you become ill while traveling, or as an alternative to the emergency room or urgent care clinic for non-emergency health problems.
You can consult with a licensed physician from a computer, tablet, or smart phone using secure online audio and video technology. Virtual Visit providers diagnose and treat a wide range of non-emergency medical conditions, such as sinus problems, sore throat, pink eye and bronchitis.
Virtual Visits are not recommended for conditions that need a test, complex or chronic conditions, or sprains, broken bones and other injuries that need bandaging. If you’re unsure about whether your condition can be treated by a Virtual visit doctor or by another type of provider, check out this resource from UnitedHealthcare .
Virtual Visit Member Cost:
In-Area Plan – $10 copay
Out-of-Area Plan – 30% coinsurance after $200 deductible
Most visits take about 10-15 minutes and the service is available 24-hours a day, including weekends and holidays. You don’t need a referral, but you must use a network Virtual Visit provider. You can find a network Virtual Visits provider by logging in to your HealthSelect account and clicking on the Virtual Visitslink in the column on the right.
After locating and registering with a network provider and requesting a visit, you pay your portion of the cost with a credit or debit card. You can also use your TexFlex health care account debit card if you have a TexFlex account.
A doctor is generally available within 30 minutes from the time you login, or you can schedule an appointment. During the visit, you talk to a doctor about specific health concerns, symptoms and treatment options. If you need a prescription, the doctor can write an electronic prescription for pick-up at your local pharmacy. (Please note: Prescription services are currently available in Texas, but not in all states.)
Source: ERS Employee News (April 2016)