By now you have probably heard about emotional intelligence, or EI. EI is your aptitude for perceiving others’ emotions accurately, responding to your emotions in a reasoned way, understanding what other people’s emotions mean, and controlling how you will respond to emotions as you interact with others.
People who do these things well are said to have “people skills.” Many social scientists believe EI is at least as important as, and perhaps more important than IQ as a predictor of success.
Be careful about online tests to grade your EI. Many are not authority-based, and others seek to market products to web visitors. The most rigorous research-oriented EI organization is the Emotional Intelligence Research Consortium. The most prominent EI experts are members of it.
Source: UTEAP FrontLine Employee (June 2016)