Beginning May 23, UHD employees will be able to visit the BlueCross BlueShield of Texas (BCBSTX) HealthSelect website at www.bcbstx.com/hs or call a personal health assistant at (800) 252-8039, Monday – Friday 7 a.m. – 7 p.m. or Saturday 9 a.m. – 3 p.m. to:
- Get general information about plan benefits and what to expect.
- Use the Provider Search Tool to find out if their current PCP or other providers will be in the BCBSTX HealthSelect network after September 1.
- Get help finding an in-network PCP or specialist if their current provider will no longer be in the network.
- Nominate a provider to be added to the HealthSelect network.
Participants who are currently in the second or third trimester of pregnancy or are receiving care for a chronic illness or an acute medical condition may be able to continue to receive health care services for a limited time from their current provider after September 1, 2017, even if the provider will no longer be in the HealthSelect network. The participant needs to fill out and submit a Transition of Care form to BCBSTX. For more information, visit www.bcbstx.com/hs or call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 beginning May 23, 2017.
Note: BCBSTX will replace UnitedHealthcare as health plan administrator on September 1, 2017. Employees enrolled in HealthSelect of Texas or Consumer Directed HealthSelect will be affected. UHD employees enrolled in an HMO will not be affected.
Source: ERS (May 2017)