BlueCross BlueShield of Texas (BCBSTX) participants previously under United Healthcare may have experienced technical issues related to prior authorizations and referrals. Any approved referrals and authorizations on file with the previous carrier that have not expired are still valid and are viewable under BCBSTX.

Participants looking for confirmation of approved prior authorization and referrals through United Healthcare can call a BCBSTX Personal Health Assistant at (800) 252 – 8039 Monday – Friday 7 a.m. – 7 p.m. central time (CT) and Saturday 7 a.m. – 3 p.m CT.