Professional development encouraged during UHD online operations

The COVID-19 outbreak has brought unexpected challenges to how many UHD employees and managers operate, but along with those challenges have come opportunities for growth and improvement. One of those opportunities is in the form of professional development.

Professional development is considered an essential part of remaining a competent, up-to-date and relevant professional. However, finding the time to incorporate meaningful and relevant professional development into busy work schedules can be difficult.

UHD’s move to online operations has opened up many professional development opportunities as well as the time to engage in them more than ever before. During this time, Ivonne Montalbano, Vice President of Employment Services and Operations, strongly encourages employees use this remote work opportunity to engage in professional development activities that boost their skills, re-energize them professionally and spark their creativity.

She also encourages managers to not only enhance their own professional development but also work with their employees to ensure they can take advantage of the many enriching opportunities afforded during this time, including free virtual learning activities offered by ESO, UHD IT, LinkedIn Learning and various other professional organizations.

ESO and IT Spring/Summer Offerings


April 14, 2-3 p.m.

Emotional Intelligence

April 22, 10-11 a.m.

MS Teams

April 29, 2-3 p.m.


May 7, 9-10 a.m.

Effective Communication

May 13, 10-11 a.m.

MS Teams

May 18, 9-10 a.m.

Conflict Resolution

May 27, 10-11 a.m.


June 10, 2-3 p.m.

The 7 Habits of Highly Effective People (Part 1)

June 12, 10-11 a.m.

MS Teams

June 12, 10-11 a.m.

The 7 Habits of Highly Effective People (Part 2)

June 26, 10-11 a.m.

To learn more about a session or to register, press and hold the Ctrl key while clicking on the title that interests you or login to My TalentSpace and search for the name of the course under the Learning Library.

LinkedIn Learning

In addition to the opportunities listed, all UHD employees, including student workers, have free access to more than 10,000 free, on-demand courses through LinkedIn Learning.

These  valuable courses support the development of skills and competencies in areas such as oral and written communication, customer service and critical thinking. LinkedIn Learning also provides a vast array of training on computer programs and software from Microsoft, Adobe and many other companies.

ESO’s Talent Development Team has developed several Learning Collections to help employees upskill using LinkedIn Learning. To access the collections, click on the title to the collection of interest in LinkedIn Learning, click “browse” at the top center of your screen, select “My Org” and “See All,” then click “Learning Collections” from the left menu.

UHD Administrative Professional Learning Collection (8 hours)

  • Administrative Professionals Foundations
  • Outlook Essential Training (Office 365)
  • Excel Essential Training (O365)
  • Communicating with Diplomacy and Tact
  • Accounting Foundations: Bookkeeping

UHD Support Staff Learning Collection (9 hours)

  • Customer Service Foundations
  • Business Etiquette: Phone, Email and Text
  • Tips for Writing Business Emails
  • Teamwork Foundations
  • Being Positive at Work
  • Problem Solving Techniques
  • Critical Thinking
  • Giving and Receiving Feedback
  • Productivity Tips: Finding your Productive Mindset

UHD Manager Essentials Learning Collection (8 hours)

  • Management Foundations
  • Coaching Skills for Leaders and Managers
  • Leading at a Distance
  • Conflict Resolution Foundations
  • Managing a Diverse Team
  • Building Your Team
  • Motivating and Engaging Employees
  • Leading with Emotional Intelligence
  • Improving Your Listening Skills
  • Onboarding New Hires as a Manager

UHD Student Employee Learning Collection (8 hours)

  • Customer Service Foundations
  • Business Etiquette: Phone, Email and Text
  • Tips for Writing Business Emails
  • Teamwork Foundations
  • Being Positive at Work
  • Problem Solving Techniques
  • Critical Thinking
  • Productivity Tips: Finding your Productive Mindset

Remote Work: Productively Working from Home Collection (6.5 hours)

  • Time Management Fundamentals
  • Productivity Tips: Finding Your Productive Mindset
  • Leading Virtual Meetings
  • Learning Zoom
  • Executive Presence on Video Conference Calls

Performance Evaluation Professional Goals

As part of the recent Annual Performance Evaluation, staff were assigned professional development goals for completion in 2020. Vice President Montalbano believes now is a great time to complete those goals. In the next few days, staff will receive an email from ESO’s Talent Management Team (TM) with a list of their supervisor-assigned professional development goals from their last performance evaluation. These employees are encouraged to use the list to guide them with prioritizing their professional development trainings.

Categories: Learning, Managers, News, Work/Life

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