Author Archives


The Break Room Code of Silence

How can I get employees to come forward in a straightforward manner to discuss their concerns about the work unit?  Some pout and complain to peers but in meetings never speak up. I think the behavior leads to morale issues and encourages similar behavior in others. Even if […]

Reasons to Smile

Research has shown that 60 percent to 70 percent of our communication is nonverbal.  If that’s true, how important is your smile? It’s enormously important. Advertisers on television understand the importance of the smile. So do telemarketers whom you never see. They are taught to smile while speaking […]