Author Archives

ESO

New Supervisors

QUESTION: I am a newly hired supervisor and would like to build trust with my employees quickly. Can you offer any tips? ANSWER: You can’t rush trust, but here are a few tips to prevent setbacks. 1) Do what you say you are going to do. Employees have […]

Fast Service “Wows” Customers

Customers love things done quickly, but most only just hope for speedy service. Be fast in customer service without being careless, and you’ll make a powerful impression that will win you great favor. Speediness often costs nothing to deliver, and it can give your organization or work unit […]

Lower TexFlex health care contribution limit

Lower TexFlex health care contribution limit Lower TexFlex health care contribution limit As of September 1, 2013, because of changes to federal law, the maximum health care annual contribution for the ERS TexFlex program will drop to $2,496 (12 months) or $2,493 (nine months). On September 1 of each year, […]

Constructive Criticism: Feel the Gain

Accepting constructive criticism from others is a learned skill requiring a healthy perspective to avoid perceiving well-meant feedback as an insult or assault. To accept feedback in stride and to feel the gain rather than the pain, view feedback as less of a challenge for you than for […]