QUESTION: I am a newly hired supervisor and would like to build trust with my employees quickly. Can you offer any tips? ANSWER: You can’t rush trust, but here are a few tips to prevent setbacks. 1) Do what you say you are going to do. Employees have […]
Customers love things done quickly, but most only just hope for speedy service. Be fast in customer service without being careless, and you’ll make a powerful impression that will win you great favor. Speediness often costs nothing to deliver, and it can give your organization or work unit […]
Lower TexFlex health care contribution limit Lower TexFlex health care contribution limit As of September 1, 2013, because of changes to federal law, the maximum health care annual contribution for the ERS TexFlex program will drop to $2,496 (12 months) or $2,493 (nine months). On September 1 of each year, […]
Confrontation and conflict management; if you manage people, sooner or later you will have to deal with these uncomfortable subjects. A good leader knows how to be comfortable with both. Bruna Martinuzzi offers 12 Tips for Handling Difficult Conversations via openforum.com.
Accepting constructive criticism from others is a learned skill requiring a healthy perspective to avoid perceiving well-meant feedback as an insult or assault. To accept feedback in stride and to feel the gain rather than the pain, view feedback as less of a challenge for you than for […]