QUESTION: I am a newly hired supervisor and would like to build trust with my employees quickly. Can you offer any tips? ANSWER: You can’t rush trust, but here are a few tips to prevent setbacks. 1) Do what you say you are going to do. Employees have […]
Confrontation and conflict management; if you manage people, sooner or later you will have to deal with these uncomfortable subjects. A good leader knows how to be comfortable with both. Bruna Martinuzzi offers 12 Tips for Handling Difficult Conversations via openforum.com.
Accepting constructive criticism from others is a learned skill requiring a healthy perspective to avoid perceiving well-meant feedback as an insult or assault. To accept feedback in stride and to feel the gain rather than the pain, view feedback as less of a challenge for you than for […]
Question: What are soft skills and how do I develop the soft skills I am lacking or that need improvement? Do EAPs do soft skills training? I once was criticized for my lack of follow-through and poor communication, but I don’t see these as EAP issues. Answer: […]
How can I get employees to come forward in a straightforward manner to discuss their concerns about the work unit? Some pout and complain to peers but in meetings never speak up. I think the behavior leads to morale issues and encourages similar behavior in others. Even if […]
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