Category: Managers

To Be a Better Manager, Follow These Steps…

Managing people can be challenging at times, but it shouldn’t be a constant struggle.  Here are a few guidelines for making the job easier and building better relationships with your reports: Tell people what to do, not how to do it.  You’ll find employees more responsive and less […]

3 Levels of Customer Service

The following article is provided by HR Bartender.com Back in the early days of HR Bartender, I wrote a post about how Customer Service is the New Marketing.  And I still believe it.  The way an organization interacts with its current, potential and past customers is critical.  The […]

For Managers….

“I know supervisors can’t get involved in employees’ personal problems, but if this is the EAP’s expertise, what else can they discuss with supervisors? I don’t tend to think about the EAP in any other way. Am I missing something?” Although employee assistance programs are primarily known for helping […]

For Managers….

My employee is very “slippery.” When I confront this person about performance issues, there is always an excuse, another angle, or some little truth in the rebuttal that causes me to back down. Either I am not assertive enough, not as smart, or too easily swayed. How do […]

STAR 12 Discounted Training

Have budget restraints affected your training budget?  STAR 12 has cut membership prices for UHD’s staff and faculty down to $150 per employee for a 1 year unlimited STAR 12 membership. This membership includes unlimited training for 1 year for the following:   Public Seminars Web and Audio […]