Ask managers what they value in employees and you’ll hear “dependable,” “self-motivated,” “rises to the occasion,” or “has a positive attitude.” These all represent “commitment.”
Workplace bullying harms employee health and reduces productivity. Unfortunately, many supervisors misidentify bullying as personality conflict, disrespect, incivility, personality style, jealousy, insecurity, or one employee having a bad day.
You won’t be able to solve all your customers’ problems and deal with their inquiries immediately, but you can reduce their stress (and have a better day yourself) if you do the following:
The 2014/2015 Performance Appraisal cycle begins today and contains two processes for three groups of employees: Administrative (executive director positions and above), Police (law enforcement personnel and security officers) and Other (all other staff not included in the previous two processes). These processes are only applicable to non-probationary […]
The ability to work successfully across cultures is crucial for employers. This is called “cultural competence” (a term coined by social worker Terry Cross, MSW, in 1988).