Virtual Visits: Convenient HealthSelect of Texas benefit for busy people

HealthSelect of Texas participants and eligible dependents can get care for some urgent conditions without leaving home or work.

Virtual Visits offer convenient, high-quality care when your primary care physician isn’t available, when you become ill while traveling, or as an alternative to the emergency room or urgent care clinic for non-emergency health problems.

You can consult with a licensed physician from a computer, tablet, or smart phone using secure online audio and video technology. Virtual Visit providers diagnose and treat a wide range of non-emergency medical conditions, such as sinus problems, sore throat, pink eye and bronchitis.

Virtual Visits are not recommended for conditions that need a test, complex or chronic conditions, or sprains, broken bones and other injuries that need bandaging.

How it works

  • You have access to a licensed board-certified doctor 24 hours a day, 7 days a week, including weekends and holidays.
  • You have no cost if you are enrolled in HealthSelect of Texas®, HealthSelectSM Out-of-State or HealthSelectSM Secondary – that means you will have 100% coverage for medical virtual visits under your plan for medical services (excluding mental health care).
  • Consumer Directed HealthSelect participants will be required to meet their annual deductible before virtual visits are covered, subject to the coinsurance for those plans after deductible is met.
  • You can choose between Doctor On Demand  and MDLIVE *.

Get Care Anytime with Virtual Visits Learn more pdf documents

A doctor is generally available within 30 minutes from the time you login, or you can schedule an appointment. During the visit, you talk to a doctor about specific health concerns, symptoms and treatment options. If you need a prescription, the doctor can write an electronic prescription for pick-up at your local pharmacy.



Computer Doctor Healthcare And Medicine Hospital Medicine Medical Exam Nurse

HealthSelect of Texas offers Virtual Visits as a new benefit to its members.

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